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FAQ
Q&A
▽Q. Can you produce even just one T-shirt?
A. Yes, we can do any processing method from 1 piece. However, if you order 9 pieces or less for screen printing, there will be an additional charge as shown below.
When making a new plate: A plate-making fee of 2,000 yen is required per plate.
When ordering additional copies: A color change fee of 1,000 yen per plate is required.
*If you order using the design simulator, the above amount will be automatically added if you change the printing category. (For details, please see How to Order / Processing Fees and Additional Fees .)
Q: What is the color change fee?
A. The color change fee includes the plate cleaning fee, which is required when changing the print color in screen printing or when placing an additional order.
If you order 10 or more sheets of the same ink, we offer a free ink change and plate cleaning service. Also, if you order 9 or fewer sheets, the plate making fee of ¥2000 includes the cost of one color change.
Color changes involve the waste of a large amount of ink, so we charge an additional fee.
We appreciate your understanding and cooperation in this regard.
Q: How long does it take to receive my order?
A. Regarding delivery times, orders of 20 or less will be shipped three business days after payment confirmation, not including the day of payment confirmation. During peak periods, we provide an approximate guideline on the top page, so please check. This may vary depending on the complexity of the processing, so please contact us if you are in a hurry or if you are ordering 20 or more. The business day calendar is listed at the bottom of our website.
▽Q. Can the processing size be increased for an additional fee?
A. Yes, it is possible.
The processing size varies depending on the product, so if you have any requests, please contact us below.
contact@printeez.jp
▽Q. Is it possible to create an image of the finished product?
A. Yes, if you place an order through an inquiry, we will create a layout image for you, which will take approximately 1-3 business days. Please note that this is only for the purpose of sharing the size and position of the processed images, so please refrain from using it for purposes such as selling products. Also, if submitting via simulator, please use the thumbnails generated by the design simulator. If you cancel after the layout image has been created, a layout cancellation fee of ¥900 will be added to your next order. Please click here for more information.
▽Q. Can I order products that are not listed?
A.We handle approximately 400 types of products.
We are currently listing products on our website one by one, but if there is a product you would like to see, please contact us using the inquiry form. We will give it priority.
▽Q: How much is shipping?
A. Regardless of the quantity or number of packages, shipping costs are a flat rate of ¥1,000 nationwide. If there are multiple delivery addresses, an additional ¥1,000 will be charged for each address from the second onwards.
▽Q. Is it possible to pick up the product in person?
A. Please note that we cannot accept direct pickups as this would disrupt the production line.
▽Q. Are there options for bagging or sewing on tags?
A. Yes, we can put them in a bag for 100 yen per item. We are currently preparing to sew on tags, so please contact us for details.
▽Q. Is it possible to order hundreds or thousands of sheets?
A. Yes, it is possible. Payment will be by bank transfer after a separate quote is provided. If you wish to do so, please contact us using the details below.
contact@printeez.jp
▽Q.Do you issue receipts?
A. Starting with orders placed on January 1, 2024, we will no longer issue receipts in paper or PDF format.
Please note that this will be replaced by the "Order Confirmation/Receipt Email" sent to you after you place your order.
*For customers paying by bank transfer only, there may be cases where a receipt email is not received due to system limitations, so we will issue a receipt in PDF format.
*If paying by credit card: Please also check the billing statement from your credit card company.
▽Q.Is it possible to create samples?
A. We do not create samples as we can only accept orders for one piece.
If you would like to mass produce, we recommend that you first order the minimum number required.






